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Frequently Asked Questions

 

Mobile Basics

Will I receive an Invoice for the Services I've ordered?

You will not receive an invoice from for content (ringtones, games, wallpapers, videos etc) you've ordered.

If you pay your mobile service provider by monthly invoice the charges for any content will appear on your monthly telephone account.

 

If you pay your mobile service provider through pre-paid methods, then the cost of any content will be deducted from your account the same day as ordered.

If you use one click web purchasing, you still will see the charge either on your monthly telephone account from your mobile operator or deducted from your pre-paid card or pre-paid statement.

 

Does it matter which Mobile Service Provider I'm with?

content and services can be ordered by customers in Australia on the following networks:

  • Vodafone
  • Telstra
  • Optus
  • Virgin

 

WAP/GPRS Info

What is WAP?

WAP is short for Wireless Application Protocol and allows you to browse the web with your mobile. You cannot necessarily view all sites on your mobile using WAP though - only pages designed for WAP viewing (pages written in wireless mark-up language).

If you have ever downloaded a polyphonic tone, mobile game or wallpaper to your phone you have used WAP.

What is GPRS?

GPRS stands for Global Packet Radio System. GPRS is basically like broadband for your mobile phone. It allows you a high speed, high capacity data connection that is always on for browsing WAP sites. Customers with GPRS are charged by the amount of data they download.

GPRS connectivity allows customers to browse colour sites and engage in multi-media messaging.

Most phone models released since 2003 allow for GPRS connectivity, simply inquire with your mobile network operator if you are interested in activating GPRS for your phone.

How do I know if I have WAP?

If you are unsure if you have WAP activated on your phone, here is a way of checking:

 

1.   To find where to access WAP or GPRS on your phone, first check your phone's manual. Otherwise, below are suggestions of where to look on your make of phone:

  • Nokia: check for a folder called "services" for your settings, homepage, bookmarks etc. 3650/7650/N-gage users select WAP from your menu.
  • Sony Ericsson: check your "connectivity" folder.
  • Samsung: check your "funbox" and select "WAP browser".
  • Siemens: check your "surf & fun" folder and select "Internet".
  • Motorola: check for "web sessions" folder.
  • Panasonic: check your "browser" folder.
  • Sharp: check your "settings" and then "Internet".

2.   Look for "home" and click on that choice.

 

3.   If you have WAP activated on your phone this should initiate a WAP connection and connect you to a WAP site (most likely your network's).

 

If this does not initiate a WAP connection then either you don't have the correct settings for your mobile, WAP or GPRS may not have been activated for your phone by your network or your phone doesn't support WAP.

 

Check with your Service Provider/Phone Manufacturer for further information.

What capacity is needed on my phone to use WAP?

1.   You need a WAP capable mobile phone.
Most phones available in Australia now have either WAP or GPRS capability. Check your phone's manual to see if your phone has WAP functionality. Contact your local mobile phone shop if you are still not sure whether your phone is WAP capable.

 

2.   You need to have WAP activated for the SIM card in your mobile phone.

You might need to contact your network operator to enable WAP on your SIM card if it was not set-up when you purchased your phone. They will simply send you a text that will activate WAP on your SIM card.

 

3.  You need to have WAP settings.
These settings enable your phone to engage WAP connections. Your Service Provider can send you WAP settings for your phone. 

 

How do I access the WAP site?

As long as you have a WAP enabled mobile device then you can visit our WAP site by going to:

If you've not tried to access a WAP site before, try looking for "services", "Internet", "surfing" or "browsing" on your phone.

How do I know if my phone is compatible for an item?

When you access our WAP site at we are able to detect what type of phone you have and will only show you content that is compatible with your model of phone. If you download content from our WAP site which is incompatible, let us know, and we will look into why it occurred.

Can I bookmark the WAP site?

Yes, you can bookmark any WAP sites that you wish to visit often. Your phone should have "bookmarks" as an option in the same area of your phone's menu where you go to initiate a WAP or GPRS session.

 

Ringtones

Where can I find the latest ringtones for my phone?

If you go to our Ringtones section you'll find plenty of tunes to choose from no matter what your model of mobile.

is constantly updating its library of tones, with new tones arriving constantly in a variety of genres, including, but not limited to;

  • Rock/Alternative
  • R&B/Soul
  • Rap/Hip-Hop
  • Dance
  • Pop
  • TV & Movie Themes
  • Sound effects and much much more.

 

Where can I find the best selling ringtones for my phone?

is constantly being updated and finding the bestsellers is easy! Our website has a "Best Sellers" section in each category of tones, which is updated according to the number of downloads made by MobileStylin customers. It also has a "Latest" section where you will find the very latest content.

 

Which phones are compatible with ringtones?

has ringtones for a wide selection of phone makes and models: including, Nokia, Motorola, Sony Ericsson, Siemens, Samsung, LG, Sharp and other popular Australian models.

To ensure that the ringtone you order is compatible with your model of phone, select your handset before browsing. Our website will then only display the tones available for your phone.

How much do ringtones cost?

Each piece of content is individually priced and labelled. When you order from the web site or by SMS. The price does not include the cost of sending a text message or any other charge which your Mobile Service Provider levies for the WAP/GPRS connection to download the content.

 

Real Tones

What is a real tone?

Real tones are music tracks recorded by the original or stated recording artist. You can only play real tone ringtones if your mobile features real tone capability. When you choose your handset on , we will show you items which are compatible with your phone.

 

What is a true tone?

True tones are high quality music tracks which have been recorded by an artist other than the original recording artist. You can select true tones as incoming text alerts to your phone or other tone/phone settings.

 

True Tones and Sound Effects

What is a sound effect?

Sound effects are actual recordings of real sound effects. You can select sound effects as incoming text alerts to your phone or other tone/phone settings. Sound effects are of very high quality and are "life-like" in sound.

 

What is the difference between a true tone & a polyphonic tone?

A true tone is derived from an actual recording including lyrics where as a polyphonic tone is a synthesised replica of the original.

Music true tones are not recorded by the original artist, but are cover versions by a different artist.

Which phones are compatible with true tones and sound effects?

To check if your phone is compatible with real tones, simply select your handset. If real tones are not compatible with your handset, you will be unable to select that category.

 

Polyphonic Ringtones

How do polyphonic ringtones differ from mono tones?

Polyphonic ringtones are more complex than mono ringtones and provide enhanced sound quality. Polyphonic (or Poly) ringtones tend to sound "truer" to the original recording of a song.

You can only play polyphonic ringtones if your mobile features polyphonic capability.

When you choose your handset on , we will show you items which are compatible with your phone.

Which phone models can play polyphonic ringtones?

has ringtones for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, LG, Sagem, Siemens, Samsung, Sharp and other popular makes of Australian mobile phones.

To see if your phone is compatible with our polyphonic tones, simply select your handset before browsing. If you are unsure of which handset your own, our "select handset" page has pictures of each handset to make it easier.

When you order a polyphonic ringtone we'll send you the link to download it. When you connect to our WAP site we can tell what make and model your phone is and supply you with the compatible ringtone for your phone.

If your mobile isn't compatible with our ringtones or real tones, you'll receive an error message.

 

Monophonic Ringtones

What is a monophonic ringtone?

A monophonic ringtone is the most basic ringtone available for mobile phones. If your phone is an older model (i.e. older than 2 years) it most likely plays monophonic ringtones.

To check whether your phone is compatible with monophonic ringtones, select your handset before browsing. If it is compatible, then a selection of mono ringtones will be displayed.

Wallpapers

What is a wallpaper?

A wallpaper is an image that you can download to your mobile phone to act as a background rather than having a plain screen. It fits to the full size of your phone's screen.

 

Which phones are compatible for wallpapers?

Generally, if you have a colour screen and your mobile came pre-loaded with colour graphics to save as your background, then your phone should be compatible with wallpapers. has wallpapers for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, LH, Sagem, Sharp and other popular makes of Australian mobile phones.

Order any wallpaper you like and we'll send you the link to download it. When you connect to our WAP site we can tell what make and model your phone is and supply you with the compatible wallpaper for your phone.

How much do wallpapers cost?

Each piece of content is individually priced and labelled. When you order from the web or by texting with SMS. The price does not include the cost of sending a text message or any charge your Service Provider levies for the WAP/GPRS connection to download the content.

Logos

Which phones are compatible with logos?

Most black and white and some colour screen mobile phones support logos (also known as "operator logos"). To check if your phone is compatible with Logos, select your handset before browsing. If it is compatible then a selection of logos will be displayed.

 

How much do logos cost?

Each piece of content is individually priced and labelled. When you order from the web or by texting with SMS. The price does not include the cost of sending a text message or any charge your Service Provider levies for the WAP/GPRS connection to download the content.

Java Games

Which phones are compatible with Java games?

has Java games for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, Sharp and other popular Australian phones.

Order any Java game you like and we'll send you the link to download it. When you connect to our WAP site we can tell what make and model your phone is and supply you with the compatible game for your phone.

If your mobile isn't compatible with our game, you'll receive an error message. If we don't have a particular game for your type of mobile, check back later, as our suppliers regularly update their compatibilities

 

What capabilities does my phone need to play games?

Your phone must support Java for you to be able to play most mobile games. If you want to know whether your phone supports any Java games, check the manual that came with your phone or check the manufacturer's website for your model and its features.

 

How much do Java games cost?

Each piece of content is individually priced and labelled. When you order from the web or by texting with SMS. The price does not include the cost of sending a text message or any charge your Service Provider levies for the WAP/GPRS connection to download the content.

How do I play the game?

Select the game you want to play and then follow the on screen instructions or by pressing the OPTIONS button. Most games are played using either the arrow keys or the number keys, or a combination of the both.

 

Videos

Which phones are compatible with Videos?

has videos for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, LG, Sagem, Sharp and other popular Australian phones.

To see if your phone is compatible, select your handset, and if videos are available, you will be able to select them.

 

What capabilities does my phone need to play videos?

Your phone must support 3GP for you to be able to play most video clips. If you want to know whether your phone supports any video clips, check the manual that came with your phone or check the manufacturer's website for your model and its features.

 

How much do Videos cost?

Video clips cost just when you order from the web or by SMS

How do I watch the video?

Select the video in your phone, then select the play option. If the video fails to play, check your phone's manual, or contact your phone's manufacturer.

Setting up your MobileStylin Account

I am having trouble registering my name.

This may be due to using a long name. Please note that the first names and last names are limited to 20 characters.

 

I am having trouble registering my email address.

This may be due to entering your email address incorrectly. Please not the email address should be in the following format (abc@def.com).

 

I am having trouble registering my mobile phone number.

This may be due to using an incorrect format. Please not the mobile number should be in the following format 0987654321. Starting with a zero and having no gaps.

 

I forgot my pin.

We can send you of a new pin-

    1. Select the LostPIN link located at the bottom of beneath the LOGIN/LOGOUT box on the main page.

    2. You will be asked to enter your mobile phone number.

    3. Your new pin will then be sent to your mobile phone.

 

I am not able to log into MobileStylin with my mobile phone number and pin.

Please ensure your mobile phone number are correct and in the correct format. If you are still unable to log in, please contact our Customer Service team with your account name, mobile phone number and pin.

Please note that you can change you name and email address at Your Details once you are logged in. You are not able to change your mobile phone number.

 

I want to sign out of MobileStylin.

Click the Logout button located on the lower left side of the MobileStylin page.

If you are using a public terminal, we recommend that you sign out before you leave the terminal for security purposes.

Important Reminder: Please keep your pin number confidential.

 

How to Order Content

How do I order content from ?

For any item on the web or WAP site, click the "download" link below the item you wish to purchase.

 

There are three ways you can order our content from the get it page:

 

Option 1.   "Order Now" web purchase from your computer

o     Enter your mobile phone number, select your mobile service provider and click GO

o     We will send a verification text message to your phone.

o     You will be billed by your phone service provider when you respond to the verification message.

Option 2.   "Order by SMS".

o     Simply start a text message on your phone by typing "MA" (without the quote marks) then a space, then the code for the product as shown on the "download" page.

o     Send the message to our phone number - .

o     We will send the content to your mobile.

o     You will be billed by your phone service provider when we receive your text.

Option 3.   For some content types only, you can "Order by Phone" by making a voice call from an ordinary phone or mobile.

o     Simply call and enter the code shown when promoted.

o     We will send the content to your mobile.

o     You will be billed by your phone service provider when you make the voice call.

 

How much does content cost?

Order Now costs $6.60 (order from the web)

These prices do not include any charge your Service Provider levies for the WAP/GPRS connection to download the content.

 

Order By Text costs $6.60 (order by texting with SMS)

These prices do not include any charge your Service Provider levies for the WAP/GPRS connection to download the content.

 

I received a browser message, now what do I do?

If you ordered the content by text (SMS) or by Phone (Voice Call) you will receive a message which contains a link to a WAP page from where you can download your content.

 

1.   Locate the browser message. This can normally be found within MESSAGES (called WAP Push, Inbox or Browser Inbox); INTERNET (called Inbox within the options menu); or SERVICE (called Service Inbox).

2.   Open the message and select "Go To" or a similar function on your phone.

3.   A WAP or GPRS session will start. Wait until it connects.

4.   When connected, select the link which says "Click here to download"

5.   When the download has finished, you will be prompted to save the content. Make sure you save the content to your phone.

If you ordered content via the web you will receive two Browser Messages. The first message is a safety feature provided by to prevent others from sending unwanted content to your phone. Select the confirmation link. A second message will be sent to you to dowload the content as above.

 

Order Using Your MobileStylin Voucher

First time users are required to:

  • Register your details at www.mobilestylin.com
  • A pin number will be sent to your mobile phone.
  • Log in using your mobile phone number and the pin number.
  • Redeem your voucher by entering the 10 digit voucher code.

To access content

login via computer at www.mobilestylin.com or
via Mobile phone at www.mobilestylin.com

    1. Sign in

    2. Your credits will be listed (Your account)

    3. Choose the content you want by clicking on the images/text/links.

Each selected download will reduce your account by the listed amount

Where can I find my content after I download it?

This depends on where you choose to save your tone, and also on the model of your phone. Look for a "fun" or "entertainment" section in your phone.

I ordered content but haven't received the link

If you ordered content and haven't received the link, check the following things:

 

Order now (Web Purchase):

  • Are you positive you entered your phone number correctly?
  • Are you positive the link isn't sitting in your service messages inbox/browser alerts inbox/ or wherever your phone stores WAP push links?
  • Give it up to 24 hours in case your network is undergoing a high amount of traffic. Sometimes it takes longer to receive messages than other times.
  • Make sure your WAP/GPRS is activated

Order by text (SMS Purchase):

  • Are you sure you used the correct short code ()?
  • Are you sure you sent the text message? (check your outbox for your sent messages)
  • If you use a pre-paid card, are you sure you still had enough credit on your card to pay for the text to send your request?
  • Are you positive the link isn't sitting in your service messages inbox/browser alerts inbox/ or wherever your phone stores WAP push links?
  • Give it 24 hours in case your network is undergoing a high amount of traffic. Sometimes it takes longer to receive messages than other times.
  • Make sure your WAP/GPRS is activated

 

Order by voice:

  • Are you positive you entered your phone number correctly?
  • Are you positive the link isn't sitting in your service messages inbox/browser alerts inbox/ or wherever your phone stores WAP push links?
  • Give it up to 24 hours in case your network is undergoing a high amount of traffic. Sometimes it takes longer to receive messages than other times.
  • Make sure your WAP/GPRS is activated

If you are sure you did all of the above correct, check with your service provider in case there was a network problem. If you still aren't receiving links for content from us, contact our customer service representatives on .

I received the content link, but it's not connecting.

Contact your service provider to ensure WAP and GPRS is activated, and also to make sure that there are no network problems. You may also experience difficulty connecting in low-reception areas or when your network is experiencing high usage. Ensure that you have ample reception, and wait up to 24 hours in case of network difficulty.

I started downloading, and the connection broke.

Try again over a 24 hour period. If your phone at any stage gives you an error stating that Content has already been delivered contact us on , so we can resend it to you.

The content link is not to the item I ordered.

Contact us on . Please have your mobile number, your handset's make and model, and the name of your Service Provider ready, and we will investigate the matter for you, re-sending the content if needed.

 

 
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